FAQsFAQs

Frequently Asked Questions

Have a question? We’re here to help

General Contact Information

You are kindly asked to contact your local distributor.

You can send an email to cs@primepress.com.

Prime Press educational consultants are at your service. You can send us an email on info@primepress.com, send us a message on our Facebook page, or contact your local distributor.

You can always download our e-catalogue available on our website or receive a hard copy from your local distributor or any Prime Press representative.

Our books are only sold to schools or book distributors worldwide.

If you are a school owner, principal, headmistress, or teacher, you need to contact your local distributor and they will be at your service.

If you are a book distributor and you would like to collaborate with Prime Press, please send an email to cs@primepress.com.

If you are parent or a student, you need to contact your school administration.

Yes, we do. We offer free training on all our books as well as in-service training courses for teachers. For further information, please contact us on info@primepress.com or contact your local distributor.

All comments and feedback are welcomed to be sent to cs@primepress.com.

Placing an Order

You can contact your local distributor or send an email to cs@primepress.com.

We do not sell to parents or individuals. Our books are only sold directly to schools or book distributors.

Please contact your local distributor and they will provide you with the expected delivery dates.

Copyright Information

Prime Press materials are subject to copyrights. No part of any publication can be reproduced, stored in retrieval system, or transmitted, in any form or any means, without a prior permission in writing of Prime Press Publishing, or as expressly permitted by law, by license, or under terms agreed with the appropriate reprographics rights organization. Enquiries concerning reproduction outside the scope of the above should be sent to cs@primepress.com.

Prime Press materials are subject to copyrights. No part of any publication can be reproduced, stored in retrieval system, or transmitted, in any form or any means, without a prior permission in writing of Prime Press Publishing, or as expressly permitted by law, by license, or under terms agreed with the appropriate reprographics rights organization. Enquiries concerning reproduction outside the scope of the above should be sent to cs@primepress.com.

Payment and Promotions

Payment terms are agreed upon once a deal is made between the local distributor and the school, or between the book distributor and Prime Press.

Please contact your local distributor for prices.

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Technical Information

You can contact support@primepress.com concerning any technical issue.

Returns and Refunds (for Book Distributors)

For book distributors, the return policy is agreed upon and written in the contract.

For schools’ return policy, please contact your local distributor.

Prime Press will be happy to replace your order.

Please send any missing items with the PO number to our customer service team and we will ship them immediately.

Any defective items will be replaced by Prime Press after sending the necessary pictures. Defective products due to shipping are not replaced.

Orders can be cancelled as long as they are not shipped. Once the orders are shipped and the AWB is issued, cancellation is not accepted.